Support / FRSHLD

Support

Train on your schedule.

Need help with FRSHLD? Find answers below.

Getting started

What is FRSHLD?

FRSHLD builds gym workouts for today without requiring you to follow a rigid training programme. Open the app, tap Build Workout, review the session and train.

Who can use FRSHLD?

FRSHLD app accounts are for adults aged 18 and over. You must be at least 18 to create or use a FRSHLD app account.

What happens the first time I use FRSHLD?

Your first generated workout is a Full Body session. This is FRSHLD's default starting point before it has meaningful recorded training history for you. It is not a medical screening or a determination that the session is suitable for every person.

Do I need a gym?

Yes. The current FRSHLD app is designed around training in a typical commercial gym and assumes access to common strength-training equipment. If a movement or station is unavailable, use Swap where supported.

Do I have to complete a questionnaire before I get a workout?

No. The default experience is deliberately lean. After the minimum account/eligibility steps, tap Build Workout and FRSHLD builds a session using the information and training context available to it.

Is FRSHLD free?

The current FRSHLD app is free. There are no subscriptions, automatic trial conversions or paid in-app features in this release. If that changes, any price and purchase terms will be presented before you choose to pay.

Using your workout

How does FRSHLD build workouts?

FRSHLD uses its programmed workout Brain: a bounded system using approved exercise information, sequencing/prescription rules and the workout context available to the app. The released app does not call a live generative-AI service to invent your workout.

FRSHLD can use supported recorded or confirmed training history and in-app actions when building later sessions. It cannot independently know training you did not record or confirm, your technique, your injury/health status or your actual recovery on a particular day.

Can I change a workout?

Yes. Refresh provides another supported workout option. Swap provides supported alternatives for an individual exercise. Review any replacement before using it. Refresh and Swap are workout-convenience tools; they do not medically assess an exercise or manage an injury.

Do I have to log every set?

No. You can train directly from Workout Preview or use the guided/logging flow if you want more structure. If you do not log or otherwise confirm what you completed, FRSHLD has less information about what you actually trained.

Do I have to do the warm-up or finisher?

FRSHLD warm-up and finisher elements are optional and sit outside the main workout duration. Skipping them does not prevent completion of the main workout. You remain responsible for choosing preparation/additional work appropriate to your circumstances.

Does FRSHLD tell me what weight I must lift?

No. Previous-weight information is a historical reference, not a guarantee that the same load is appropriate today. Choose a load you can control with sound technique and appropriate supervision or spotting where needed.

Training safety

Is FRSHLD medical, physiotherapy or rehabilitation advice?

No. FRSHLD provides general fitness information and exercise sessions. It does not diagnose or treat health conditions, prescribe rehabilitation, medically screen you, monitor your technique or provide emergency medical care.

What if I am injured, unwell, pregnant, recently had a procedure, or an exercise hurts?

If an injury, health condition, pregnancy, recent procedure, symptoms or another circumstance makes you unsure whether exercise is appropriate, obtain advice from an appropriately qualified health professional before proceeding. Stop an exercise if it causes pain or concerning symptoms and seek appropriate advice. A Swap is not medical clearance to continue training.

FRSHLD support is not an emergency service. If you believe you need urgent medical attention, contact local emergency services.

What if I do not know how to perform an exercise safely?

Use appropriate supervision and ask a qualified trainer for practical help with unfamiliar technique or equipment. Do not rely solely on an exercise name, cue, image or animation to determine safe technique for you.

Delete your FRSHLD account and data

You can request deletion of your FRSHLD account and associated personal information.

Account-deletion instructions will be added here when FRSHLD account access is finalised.

We may use a proportionate verification step to help prevent another person deleting your account. You do not need to give a reason for leaving. Never send your password or verification code to support.

Account deletion removes the account-linked personal information that must be deleted, subject to any limited lawful retention described in the Privacy Policy. Uninstalling the app does not by itself delete an online account.

Account deletion is different from clearing workout history or resetting workout preferences.

See the Privacy Policy — Retention and deletion section for details.

Privacy questions

See the Privacy Policy for information about FRSHLD privacy practices and choices.